Shipping and payment

Shipping and delivery abroad

Delivery outside the Czech Republic and the corresponding payment arrangements are agreed individually. Before placing an order for delivery abroad, contact us at e-shop@motoe.cz or +420 415 679 550 so that we can confirm delivery availability, the total shipping charge, the payment method and delivery time for your destination and goods. Prices in the English version of our Online Store are displayed in EUR. The CZK rates below apply to delivery within the Czech Republic only.

Shipping price list for delivery within the Czech Republic

  • DPD / GEIS delivery service: order value below CZK 1,000 including VAT - CZK 89.
  • DPD / GEIS delivery service: order value of CZK 1,000 or more including VAT - FREE.
  • Personal collection is available only by prior telephone arrangement at Žatec, Dobroměřice, Slušovice and Prague - FREE.

Delivery of goods

DPD / GEIS delivery service: delivery within three working days of receiving and confirming the order. Goods are shipped disassembled and must be assembled before use. This usually involves fitting the front wheel, attaching any boxes and carriers and screwing on the mirrors.

For payment by bank transfer, the stated domestic delivery period runs from the payment being credited to our account. For delivery abroad, the delivery method and delivery time are agreed individually; the domestic three-working-day period does not apply automatically.

Personal collection: by prior telephone arrangement.

SLUŠOVICE collection point

Ordered goods can be collected in person by prior telephone arrangement at Dostihová, 763 15 Slušovice (next to Sud).

Telephone: +420 731 429 291 (this number does not accept SMS). Payment by card only.
Monday-Friday: 7:00-15:00, by prior telephone arrangement. This location has no fixed walk-in opening hours.

Slušovice collection point

Dobroměřice collection point

Ordered goods can be collected in person by prior telephone arrangement at 5. května 435, 440 01 Dobroměřice.

Telephone: +420 777 737 360. Payment by card only.
Monday-Friday: 7:00-15:00, by prior telephone arrangement. This location has no fixed walk-in opening hours.

Dobroměřice collection point

Prague collection point

Ordered goods can be collected in person by prior telephone arrangement at Kladenská 278/61, Praha 6.

Telephone: +420 733 694 400. Payment by card or cash.
Monday-Friday: 9:00-17:00.

Public transport:
Trams 20 and 26, Bořislavka stop.
Metro line A, Bořislavka station.

Prague collection point

Payment for goods

Cash on delivery: where this method is offered during checkout, the carrier collects the full amount on delivery. The domestic fee stated in the Czech price list is CZK 59. For delivery abroad, available payment methods and any charges must be agreed individually.

Bank transfer: use the bank details, currency and payment reference provided in your order confirmation. For domestic CZK payments, the seller's account at Česká spořitelna is 1020072399/0800; use your order or invoice number as the variable symbol (payment reference). We dispatch after the payment is credited to our account. Domestic shipping charges are shown during checkout. For delivery abroad, shipping charges, the payment method and currency are agreed individually; use the agreed payment instructions. Paying by bank transfer does not itself make shipping free.

ESSOX financing

Payment by instalments: financing is subject to the provider's current offer and conditions. Applications are assessed by the finance provider; approval is not automatic. Availability for customers living abroad is subject to the provider's conditions. For ESSOX financing, contact Michal Blum, telephone +420 604 298 523, email info@ecocentrum.cz. ECOCENTRUM s.r.o., company registration number: 01596306, VAT ID: CZ01596306.

Úvěr na cokoli financing

Payment by instalments: financing is subject to the provider's current offer and conditions, including any residence requirements. Michal Blum will explain the available options: telephone +420 604 298 523, email info@uvernacokoli.cz. ECOCENTRUM s.r.o., company registration number: 01596306, VAT ID: CZ01596306.

Online payment

Comgate payment gateway

Our online payments are handled by the Comgate payment gateway. The provider, Comgate a.s., is a licensed payment institution supervised by the Czech National Bank. Payments through the gateway are fully secured and all information is encrypted.

Card payment

The fastest way to pay online. Enter your card number, expiry date and CVC code - the three digits on the signature strip on the back of your card - in the Comgate payment gateway. Payments are protected by 3D Secure, so you will most likely be asked to enter a numerical code sent by your bank by SMS.

Supported payment methods

Payment using bank payment buttons

Immediate payment through online banking. Comgate redirects you to your online banking, where you log in as usual and confirm the prepared payment order.

Banks supported by Comgate

After payment, you are redirected back to the store. Payment is confirmed immediately, and we continue processing your order without delay.

Comgate a.s. contact details

Comgate a.s.
Gočárova třída 1754/48b, Hradec Králové
Email: platby-podpora@comgate.cz
Telephone: +420 228 224 267

The ordered goods remain the seller's property until the purchase price is paid in full. Details are set out in our Terms and Conditions.

Uncollected goods

Failure to accept a delivery does not itself constitute withdrawal from the contract. If you wish to withdraw, notify us by an unequivocal statement. Any claims arising from failure to accept goods are assessed according to the law and the actual circumstances; they do not arise automatically every time a delivery is not accepted. We do not impose a penalty for properly exercising your statutory right of withdrawal. Repeated dispatch and any associated costs are agreed individually.